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Frequently Asked Questions
How We Work  >  Best Price Guarantee  |  Frequently Asked Questions



How long have you been in business?
We started brokering new car purchases in 1999, and our business has grown exponentially since then. Our founder, David Shapiro, continues to lead the company as president and CEO.

How many people have gotten their cars through you?
We have served thousands of clients since opening our business in 1999.

Why is CARTELLIGENT the best way for me to get my new car?
We save you time, money, and hassle! We are going to get you the lowest price possible, and your experience buying a car will be better than you ever thought possible.

As your advocate, we work for you to get the lowest price for the car you want, in your preferred color, with your preferred options. This means you don't have to go back and forth from one dealer to another, wasting time looking and trying to negotiate a good deal. Our Account Executives are trained professional customer service people. As such, they're very different from dealership employees, who are motivated to put the dealer's interests first and incentivized to move the cars they have on the lot. Since CARTELLIGENT doesn't have its own inventory, our Account Executives listen carefully to your needs and requirements, and work hard to get the car you want at the best price.


How can you get me a better price than the dealer?
We get better prices all day, every day. We continually research the market to identify the best source for your new car—that is, the authorized new car dealer that has your car sitting on its lot, unsold and ready to move. With our combination of volume buying, good market timing, and the right dealer contacts, we will get your car for less, guaranteed!

If I get my car from you, where will it come from?
Every new car that we deliver comes from an authorized new car dealer. The purchase, financing, or leasing documents will be in your name, and you will be the first owner of your new vehicle with the full manufacturer’s warranty.

Why do you work with dealers?
We work with dealers because, in the United States, all new cars must be sold from authorized dealerships. This legislation was designed to help protect consumers, and also enables the automobile manufacturers to stand behind their products for warranty claims, repairs, and so on.


Do I still get the dealer’s and manufacturer’s warranties?
Absolutely—you will get the exact same warranty coverage as if you were personally buying the car from your local dealer. Since your car is supplied directly from a new car dealership, the title transfers directly from the dealer to you. CARTELLIGENT simply facilitates the process for you, gets you a better price, and delivers the car to you at our office in Sausalito. You are the first owner of the car, with all of the rights to the car's warranty. The only difference is that you save time, money, and hassle by working with CARTELLIGENT.

Where can I get my new car serviced?
You can get your car serviced at any authorized dealer of your choice—the dealer near your home, the dealer near your work, or any other dealership location for that matter. Dealers love your service business even if they didn't sell you the car.

Can you special order my car and still get a better price?
Yes, we can special order any car through our dealer network and still guarantee you the lowest price. Your car will be built to your preferred specifications.


How long will it take to get my new car?
We work at your pace. For many cars, our normal turn around time is just a few days. If you need results sooner, or are looking to purchase in the future, just let us know. We are here to serve you.

Can you get hard-to-find models?
We can get any make and model new vehicle offered in the U.S. Our search for your car will start out local and statewide, and we'll expand it to the regional and national level as necessary. We will exhaust every possible resource to locate the exact car you want at the best price.

Is there a fee for your services?
We typically charge a fee of $300 or $500, which you'll more than make back with the savings we get for you. This fee enables our Account Executives to search thoroughly for your car, negotiate the lowest price possible on your behalf, and take care of all of the administrative details required to deliver it. Our professional services reduce the time and hassle you would otherwise endure yourself, and still result in you saving money on your new car.

Remember CARTELLIGENT's price guarantee: if you're able to acquire your exact new car from another source for less, simply present proof of your transaction and we will refund our fee.


Why do dealers like to work with CARTELLIGENT?
Authorized new car dealers work with us for several reasons. First, they know that we represent serious buyers who are committing to purchasing a new vehicle. Second, we help dealers sell more cars than they can alone in their local markets, thereby increasing their monthly revenues. This means they turn their inventory faster, which increases their allocation of new vehicles—this is called "turn and earn" in the car business, and it's very important to a dealer’s success.

Because we negotiate lower prices for our clients, dealers generally earn less profit on sales through CARTELLIGENT. However, these lower prices are offset by lower dealer overhead, since the dealership doesn't have to pay commissions to its sales associate, sales manager, and finance manager, resulting in a win-win for both you and the dealer.

After I fill out your inquiry form, when will I hear back from you?
We're typically able to respond to new inquiries within a few hours during our regular business week. If you want to get your new car very quickly, we can often find it, negotiate the price for you, and have it ready for delivery within two to three days or less. On the other hand, if you're not in a rush, we'll work at your pace and arrange for delivery whenever it's most convenient for you. To learn more, just submit our free, new car consultation form.

How much money will you save me?
The savings we can negotiate for you depend on several factors, which we explain in our Auto Pricing 101 article. To learn about the savings that are possible on the car you're interested in, please contact us.


How are you different from Internet auto sites?
Most of the automotive Internet sites don't even come close to what we do. You can request a price quote from them, but all they really do is send your personal information to one or more dealers in your area. You'll then be contacted by each dealer's Internet sales department, which means that your shopping experience will be no different than if you'd gone to the dealer in the first place. You still have to negotiate and go back and forth from one dealership to another. In contrast, CARTELLIGENT removes all of the hassle, and saves you time and money. Read about our easy, three-step process.

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