Client Experience: Adam R, San Francisco
Budapest-educated architect, Adam, was loking to lease his first car and wanted an independent third-party to help confirm his lease numbers. After discovering Cartelligent online, he decided to call for help with the process.
Q. What frustrates you about the traditional new car buying process?
A: I feel like I can't trust the dealer to represent my own interests, or to give me the information I need to make an educated decision.
Q. How did you decide it was time for a new car?
A: I didn't have a car before. When I got a new job that required me to commute, I knew I needed a new car.
Q. Why did you decide to use Cartelligent?
A. Prior to calling Cartelligent, I had done a lot of research on my own. I had an Excel spreadsheet with everything I learned about leasing, but I wanted a third-party to validate my assumptions. Cartelligent has the same data as a dealership available to them, but was on my side in the process.
Q. What did you like best about working with Cartelligent?
A: The customer service was excellent. My agent, Hilary, was friendly and professional. She answered my questions, got back to me quickly, and made sure I felt informed throughout the process.
Q. What surprised you about the Cartelligent car buying experience?
A: It was even more straightforward than I expected. Hilary took care of everything in the background, let me know when she needed anything from me, and all I had to do was show up to pick up the car.
Q. What would you tell a friend about us?
A: It's really cool that Cartelligent is an independent agency that represents my interests and has the connections to get the car I want at the price I want.