Client Experience: Carrie Carlson, San Jose
As the founder of Efficient You Professional Organizing, Carrie Carlson has helped hundreds of clients organize and de-clutter their lives. She has purchased two vehicles through Cartelligent in the past year—a MazdaSpeed 3 for herself and a Hyundai Elantra for her mother.
Q. How did you hear about Cartelligent?
A: I had used an auto broker in the past and I did an online search to investigate my options this time around. I found the Cartelligent website and decided to give you a call.
Q. What made you decide to use Cartelligent?
A: I’m a small business owner which translates into 80 to100 hour work weeks. I just don’t have the time to research various automobiles, their options, financing, and dealing with dealerships. I’m constantly telling my clients that time management is the key to efficiency—make time for what’s important by delegating the things in life you don’t have time for. When someone needs expertise, whether it’s in organization or car buying, it’s best to bring in a professional to handle the details.
Q. What did you like best about working with Cartelligent?
A: I loved the personal interaction and personal touch that came from having a single point of contact throughout the process. My interactions with my Cartelligent agent never felt phony or like I was being solicited by a salesman. Everyone at the Silicon Valley office has such a great personality and was just genuinely fun to work with.
Q. What surprised you the most about the Cartelligent car buying experience?
A: I truly valued the personal relationship I had with my agent both for my personal vehicle, but especially for my mom’s car. She had recently had a few strokes and when her car broke down, I called Cartelligent to make sure she had something that would be safe for her to drive. I really felt throughout the process that Dwight cared about us and was committed to making sure we got the best car for our needs.
Q. What would you tell a friend about us?
A: Do it. I’m a huge advocate for Cartelligent. I’ve told many friends, family members and clients about the service. The stress relief alone is so worth it! I hold on to my cars and I look at them as an investment. I want expert advice from a professional to make sure I’m making the right decision.
Q. Anything to add?
A: The fee is well worth it, even just from time and stress. The attention you’ll get from the staff is amazing and they’ll make sure you get exactly what you’re looking for.