Frequently Asked Questions

Some of the questions we're asked most often are answered below.

1. How long have you been in business?

Cartelligent was founded in 2000 in Sausalito, California. Since then, we have facilitated over 20,000 new car deliveries and opened offices in Silicon Valley, the East Bay and Orange County. We provide exceptional customer service backed by a 98% client satisfaction rating and over 200 5-star reviews on Yelp.

2. How much money can I save?

Our clients typically save thousands of dollars off MSRP. We save them money compared with buying through another service, an online car buying site, or at a dealership. Our service can become even more valuable when you factor in financing, leasing, aftermarket items, paying for options you don't need, trade-in value, and the time and energy associated with other alternatives.

3. Why do I pay for the Cartelligent service?

We offer a comprehensive service that requires a significant investment of time and resources to perform. A client pays to initiate this service before we begin to locate and negotiate for their new vehicle so that we can prioritize our resources. This also allows us maintain our below-market pricing because dealerships know we only work with clients who are ready to buy. 

4. Who am I buying the car from?

The vehicle and purchase agreement will come directly from an authorized new car dealer and will be in your name. You will be the first owner of the vehicle with the full manufacturer’s warranty. You can get the car serviced at any authorized dealer of your choice.

5. How does the Cartelligent business model work?

Cartelligent clients pay a nominal package price to begin the search process. Because the work that we do often costs more than this, we may receive a fee from the dealer, as appropriate, for the new vehicle or for arranging trade-ins and aftermarket accessories. Cartelligent clients typically save money overall as compared to negotiating the price, finance terms, aftermarkets and trade-in on their own.

6. How long does it usually take to get the car?

We work at your pace and can respond to your time frame—our typical turnaround time is just a few days.

7. Can you help clients outside of California?

At this time, we can only help clients who plan to register the vehicle in California. If you are outside of California please check back as we do plan to expand our service area as we grow.


  • Alvin Y.
    San Gabriel

    "These guys are the best! Very informative, and really know how to make the car buying experience easy and painless. They really do take the time and listen to what you're looking for in the car. The one thing I love about them is that they won't push back and try to sell you something similar and not exactly what I was looking for. It's truly 100% satisfaction guaranteed."

  • Michael B.
    San Francisco

    "The thing I liked most about using Cartelligent was how much time it saved us. Money savings were good too. About 10% off MSRP for all that we wanted. They also took care of my trade in and got me $3,000 instead of the $1,000 that we were expecting. All in all, we'll use Cartelligent for our next car purchases."

  • Susan B.
    Mill Valley

    "I just leased a new 2014 BMW X3 earlier this week and couldn't be more delighted with the support I received from Cartelligent. On price alone, I am confident that I saved thousands over the course of a 3 year lease. On top of it, Cartelligent makes the whole purchase process as easy as can be. This is the way I'll be buying or leasing all my new cars in the future."

  • Cheryl W.
    Santa Clara

    "If you want to make buying a car easy and pleasant, call Cartelligent. My rep listened to what I wanted, used his connections to set up a test drive, found me the car of my dreams (the only one in the Western U.S. in the colors I wanted!), then said 'Come and get it!' At Cartelligent I was treated with respect and great customer service (even though I am 'just a woman...')"